Terms and Conditions

---

Cancellations

We follow the Plymouth Community school closures as they pertain to inclement weather. We try to work as long as conditions are not dangerous. If you are unsure whether we're open during inclement weather, please call us to confirm.

• Cancellation and rescheduling of an appointment, by the client, requires a minimum of 24 to 48 hours' notice to waive the possible charge of a groom fee.

• In the event of inclement weather, a family emergency or any other uncontrollable circumstance, management reserves the right to waive the fee.

• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Example: If a groomer has taken ill or has an emergency and must leave. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

No-Shows

It is considered a "no-show" when the client does not arrive at the scheduled appointment time and does not contact The Polished Paw, llc, to cancel or reschedule.

• We reserve the right to charge a $25.00 grooming fee due to the loss of revenue caused by a "no-show / no-call". Please make every effort to call and cancel or reschedule, when possible, to avoid such situations.

• We reserve the right to refuse service to any pet or client for any reason.

Kind Regards,

The Polished Paw, llc & Staff